Cancellation and Refund Policy

At Devpoojanam.com, we are committed to providing you with the best possible experience when using our services. We understand that there may be situations where you need to cancel a service or request a refund. Please read the following Cancellation and Refund Policy to understand our guidelines:

Cancellation Policy:

  1. Pooja Kits and Products:
    • If you wish to cancel an order for Pooja kits or products, please notify us as soon as possible before the order is shipped. Once an order is shipped, it cannot be canceled.
    • To request a cancellation, please contact our customer support team at devpoojanamit@gmail.com and provide your order details.
  2. Matchmaking Services:
    • A cancellation of matchmaking services may be subject to specific terms and conditions provided at the time of service purchase. Please review the service description for cancellation details.
    • If cancellation terms are not specified for a matchmaking service, please contact our customer support team to inquire about cancellation options.
  3. Other Services:
    • For other services offered on Devpoojanam.com, please refer to the specific terms and conditions associated with each service for cancellation details.

Refund Policy:

  1. Pooja Kits and Products: a. Refund requests for Pooja kits and products will be considered in the following circumstances:
    • The product received is damaged or defective.
    • The wrong product is delivered.
    b. To request a refund, please contact our customer support team within seven (7) days of receiving the product, providing clear photographic evidence of the issue.c. Refunds will be issued to the original payment method within a reasonable timeframe, depending on the circumstances.
  2. Matchmaking Services: a. Refund requests for matchmaking services will be subject to the specific terms and conditions provided at the time of service purchase. Please review the service description for refund details.b. If refund terms are not specified for a matchmaking service, please contact our customer support team to inquire about refund eligibility.
  3. Other Services: a. For other services offered on Devpoojanam.com, please refer to the specific terms and conditions associated with each service for refund details.

General Guidelines:

  1. We reserve the right to assess each cancellation and refund request on a case-by-case basis.
  2. Refunds, if approved, will be processed using the original payment method used for the purchase.
  3. Devpoojanam.com may withhold a processing fee or service charge, where applicable, in accordance with the specific terms of the service.
  4. Refunds for digital content, including downloadable materials, may not be provided unless the content is faulty or not as described.
  5. Devpoojanam.com is not responsible for any fees or charges imposed by your financial institution in connection with refunds.

Contact Us: If you have any questions or need to request a cancellation or refund, please contact our customer support team at devpoojanamit@gmail.com. Provide relevant order details and a clear description of your request.

We aim to address your inquiries and requests promptly and fairly while adhering to the policies outlined in this Cancellation and Refund Policy.

Devpoojanam.com Team